Kenya Airways has signed a strategic partnership with Safaricom aimed at driving innovations that will enhance the airline’s operational efficiency, strengthen cybersecurity, and elevate the customer experience.
Kenya Airways and Safaricom will focus on enhancing connectivity, in-flight Wi-Fi, Infrastructure Inspection, Security Surveillance, loyalty programs, data science, software development, and aviation innovation in areas such as agriculture.
“Kenya Airways collaboration with Safaricom is a testament to the power of co-creation. By harnessing our combined expertise, we are not only addressing today’s challenges but also laying the groundwork for sustainable growth, enhanced connectivity, and transformative innovations that will benefit our customers and communities for years to come.” said Fredrick Kitunga, Chief Information and Data Officer, Kenya Airways
The companies will also collaborate in developing and implementing Internet of Things (IoT) solutions for warehousing, baggage tracking, aircraft materials and ULD, to cover tracking, location, reconciliation and stock taking.
“This Memorandum of Understanding solidifies our commitment to providing a transformative experience for our customers, connecting people in new and innovative ways. By leveraging our respective strengths—Kenya Airways in providing safe journeys and Safaricom in cutting-edge communications and technology—we ensure that our customers remain seamlessly connected throughout their travels.” said Cynthia Kropac, Head of Business, Safaricom
Kenya Airways’ Fahari Innovation Hub is a one‐of‐a‐kind center of aviation innovation excellence in Africa that facilitates creative and collaborative ways of providing much‐needed solutions to business problems. The Hub is a centre for strategic innovation management offering opportunities for cocreation, networking, research, and learning; and is a springboard for new ideas and innovations that help communities and continent face current and future challenges.
