The Minister of Communication and the Digital Economy, Amadou Coulibaly, chaired, on September 21 in Abidjan-Plateau, a working session with the actors of mobile telephony in Côte d’Ivoire. Work focused on improving the quality of services offered by their companies.
Were present, Souleymane Diakité Coty, Chairman of the ARTCI Regulatory Board, the general managers Namahoua Touré (ARTCI), Yacouba Coulibaly (Ivorian Radio Frequency Management Agency – AIGF), Mamadou Bamba (Orange Côte d’Ivoire), Djibril Ouattara (MTN Ivory Coast) and Lhoussaine Oussalah (Moov Ivory Coast).
At this meeting, which follows numerous complaints from users relating to the poor quality of mobile network services, the Minister in charge of the Digital Economy reaffirmed the government’s desire to offer better quality services to the population. This is why Amadou Coulibaly invited people to remain confident: “I invite our fellow citizens to trust us. We will very soon have an improvement in the quality of the mobile telephone network,” he reassured.
The meeting made it possible to identify the causes of the poor quality of service. “These are, among other things, endogenous causes which are the responsibility of the operators, and exogenous ones, which impose themselves in a certain way on the operators”, specified the Minister, stressing that the latter are due to the enormous roadworks, real estate operations and the energy issue facing the country.
The Director General of ARTCI indicated that she had received firm instructions from the Minister in charge of the Digital Economy, “so that measures are taken, with the involvement of the various operators, with a view to improving the quality of service, by the end of the year”.
Thanks to these exchanges, as solutions to the problem, the working group set up in May 2020, following a seminar organized in Yamoussoukro, was reactivated.
As of March 31, 2022, Côte d’Ivoire has more than 46 million mobile phone subscribers.