Bolt, an on-demand mobility platform, recently disclosed the suspension of more than 5,000 drivers from its platform within Kenya over the past six months. These suspensions were attributed to various safety-related issues and non-compliance matters, highlighting the company’s unwavering commitment to prioritizing the safety of both riders and drivers.
Linda Ndungu, Bolt Kenya’s Country Manager, emphasized the company’s proactive approach toward ensuring the safety and well-being of every user during their rides. She underlined Bolt’s dedication to implementing enhanced safety measures and stricter compliance protocols, integrating technology-driven solutio犀利士 ns to uphold a secure and dependable transportation experience for all users.
Furthermore, Bolt has invested over KES 20 million to reinforce its safety features and measures, amplifying its focus on improving the quality and safety standards on its platform. Some initiatives include closely monitoring user behavior, swiftly addressing safety concerns, and introducing features like the driver selfie check to deter impersonation or account sharing among drivers.
Additionally, Bolt has initiated comprehensive awareness and training programs for both riders and drivers, emphasizing safety best practices, responsible behavior on the platform, and the utilization of in-app safety features. The company has intensified efforts to enforce platform guidelines, indicating that any violations will result in swift and decisive consequences, including permanent suspension from the platform.
To enhance safety incident reporting, Bolt has introduced improved reporting mechanisms empowering users to efficiently report safety concerns. The platform has also enhanced safety features facilitating better detection and clear in-app communication for prompt assistance during trips, alongside providing 24/7 Safety and Social Media Support within the app.
Bolt reiterated its commitment to promptly investigating and resolving reported issues while prioritizing the safety and well-being of all platform users. The company affirms its policy of permanently blocking drivers and riders engaged in misconduct, aiming to amplify safety features and enhance the overall trip experience for all users.