With financing from the World Bank (WB), the Water and Sanitation Sector Project (PSEA), placed under the supervision of the Ministry of Hydraulics and Sanitation (MHA), has just organized a training workshop in Hodh Elgharbi on the Complaints Management Mechanism (GPM).
This workshop is organized for the benefit of administrative and municipal authorities, the technical services concerned and civil society of the PSEA intervention zone in this region.
Officially opening this Wednesday, September 25 in Aioun, the work of the training workshop on PGMs, the Wali thanked the participants and the organizers before recalling the importance of water as a vital commodity and the efforts made by the government to ensure its accessibility to citizens wherever they are throughout the national territory and in particular in Hodh Elgharbi.
Mr. Wali subsequently highlighted the support of the World Bank to Mauritania in the various areas of development and in particular its support for the MHA, inviting the participants to take full advantage of the presentations relating to the MGP which will be presented to them.
For his part, the national coordinator of the PSEA recalled the objectives of the project which seeks to implement its program of activities in accordance with the strategy of the MHA and the orientations of the President of the Republic Mohamed Cheikh Elgazwani, highlighting in passing the achievements recorded in the assets of the PSEA at the national level and in particular in Hodh Elgharbi.
After the official opening ceremony, participants followed a first presentation on the PSEA, its area of ​​intervention, its objectives, its different components, namely improving access to drinking water and sanitation as well as institutional support and capacity building. The other presentations focused on the objectives of the MGP, the elements which justify its establishment and the organizational and procedural frameworks.
These different themes were the subject of fruitful debates between the participants and the PSEA team.
Indeed, it is on the organizational framework and that of procedures that the MGP is based.
The discussions focused on the different stages of the MGP from the local level (the municipality) to the national level (MHA) via the moughataa and the region.
Another subject widely debated during the work of this workshop: The framework of procedures (accessibility, processing, monitoring, evaluation and archiving of Complaints).
Participants also followed a presentation on the code of good conduct in all clauses. Developed by the PSEA and vulgarized by it, this code specifies through its various paragraphs the good behaviors and those banned as well as the sanctions incurred by the authors of violations of its texts.
The Hodh Elgarbi workshop was preceded by similar workshops organized in Gorgol, Guidimagha and Assaba. The series of workshops which was launched from Gorgol will be crowned by that of Hodh Echarghi.
